How can we help?
Guides for everyone in a programme. Start with your role, or browse everything below.
ADMINS
Getting started
Create your account and organisation, and get a first programme live.
- Who does what in InternROIThe three roles — admin, supervisor and intern — and what each one sees.
- Create your account and companySign up, confirm your email address, and set up your company.
- Verify your companySend your trade licence details so you can pay and launch programmes.
- The sample programmesExplore InternROI with example data before setting up your own.
- Your organisation settingsCompany details, logo, colours, your team and defaults.
ADMINS
Programmes and plans
Set up a programme, build its plan of tasks and KPIs, launch it and close it.
- Create a programmeName it, date it and size it in three short steps.
- Build the task planChoose the work interns will do, from the library or your own tasks.
- Set up KPIsChoose what the programme is measured on, and how much each measure counts.
- Get a programme ready to launchThe six setup steps, what launching does, and what can hold it up.
- Follow a running programmeWhere to see progress, what needs you, and what happens at the end date.
- End, archive or delete a programmeFinish a programme, move it out of the way, or remove it.
ADMINS
ROI, reports and Emiratisation
Estimate what a programme returns, read the result, and share a report.
- How InternROI estimates a programme’s returnWhat counts towards the headline figure, what is reported beside it, and what is not valued.
- Fill in the ROI wizardEnter a programme’s costs and value, step by step.
- Save the baselineFreeze your assumptions as the plan the programme is measured against.
- Read your ROI resultsWhat each figure on the results means, and how the verdict is worded.
- Generate a reportCreate a frozen, versioned report of a programme and print it.
- Share a report by linkLet someone read a report without an account, and withdraw the link when you are done.
- The Emiratisation screenCheck what your programmes claim towards the quota against what your roster records.
ADMINS
People
Invite supervisors and interns, and keep the roster right.
- Add interns to a programmePut interns on a programme’s roster one at a time or from a spreadsheet.
- Add supervisors and assign themAdd the people who review intern work, and give every intern exactly one supervisor.
- Invite people and track invitationsSend invitations, resend or revoke them, and see who has joined.
- Remove someone from a programmeTake an intern or supervisor off a programme, and what happens to their work.
- Add another adminInvite a colleague to help manage your company’s programmes.
SUPERVISORS
For supervisors
Review your interns’ work and keep their progress moving.
- Your supervisor dashboardWhat the four tiles mean and how to get to the next piece of work.
- See all your internsEvery intern you supervise, with their progress and what is waiting on you.
- Work through the review queueHow the queue is ordered, and what a resubmission is.
- Accept work or request a re-doRead a submission, rate it if asked, and record your decision.
INTERNS
For interns
Find your tasks, submit your work and follow your progress.
- Getting started as an internJoin your programme and find your way around your dashboard.
- Your tasks and what their statuses meanFind a task, read its brief, and understand where it stands.
- Submit your workSend a task for review with a summary, files and a link.
- When you are asked to re-do a taskRead your supervisor’s feedback and submit again.
- My KPIs and My recordFollow how your work measures up, and print a record of what you did.
ADMINS
Plans and billing
Choose a plan, pay, find your invoices and change your subscription.
- Choose a plan and payThe plans, how verification and the payment window work, and how to pay.
- An order awaiting paymentPay, change or withdraw an order that has not been paid yet.
- Change, stop or add to your planStop a monthly plan, update your card, move to another plan, or add interns to a Pilot.
- Find and print your invoicesEvery invoice is a UAE tax invoice you can print or save as a PDF.
- When a plan ends, and refundsWhat keeps working after a plan ends, renewal reminders, and the refund policy.
EVERYONE
Your account
Joining by invitation, signing in, passwords, your profile and notifications.
- Join a programme you were invited toFor supervisors and interns: accept your invitation by creating your account or signing in.
- Sign in and reset your passwordSigning in, forgotten passwords, and the messages you might see.
- Your profile and passwordChange your name, time zone or password, sign out, or delete your account.
- NotificationsWhat you are told about, where it arrives, and how to turn it off.
IT AND PROCUREMENT
Data, privacy and security
Where your data lives, who can see it, and the documents your team will ask for.
EVERYONE
Troubleshooting
The problems people meet most, and how to get help.
Still stuck?
Signed in, choose Feedback at the bottom right of any screen — it reaches the team directly. Not signed in, or can’t get in? Contact us.